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Please read the information below for answers to common questions about shopping on our site. If you have further questions or comments, please feel free to contact us.
 
SHIPPING

Orders placed Monday thru Friday will be processed within 24-48 hours of being placed. Purchases made on Saturday, Sunday, or national holiday will be processed the next business day. If there are any delays, we will contact you by email or phone. Please note handmade products are made per request and therefore will take an estimated 1-2 weeks longer than typical USPS Ground Shipments. If you have any questions, please contact us via email at sales@googoogaygay.com or 510.962.3935.

Unfortunately, we cannot deliver to PO Box addresses at this time.

DELIVERY CHARGES

We ship USPS.

Order Total       Ground Delivery
$0 - $40$5.00
$41 - $60$7.00
$61 - $80$9.00
$81 - $99$11.00
$100 - aboveFREE*
*Free shipping is available only to the 48 contiguous states.

SALES TAX

California residents pay California sales tax on all purchases.

RETURN POLICY

Goo Goo Gay Gay stands behind each of their products. We are confident you will enjoy our gay, lesbian, and gay-friendly clothing line, but if you are not satisfied with our product at the time you receive it, please return it to Goo Goo Gay Gay for a credit, replacement or refund within 30 days of receipt. You are responsible for returned postage and the method of return must be trackable; UPS, USPS with delivery confirmation, or FED EX. There are no returns available for style/color changes or worn items.

PLEASE LOOK AT THE PRODUCT’S DETAILED SIZING INFORMATION TO MAKE SURE YOU CHOOSE THE SIZE THAT IS RIGHT FOR YOU.

HERE'S WHAT YOU DO...
* Send the product to us within 30 days of purchase
* Include a copy of the original receipt
* Include information about yourself: name, address, phone number, email address
* State the reason for the return and action to be taken (refund or replace)
* Put everything in one box and send it to us. It's that easy.

SEND IT TO:
Goo Goo Gay Gay
ATTN: RETURNS
PO BOX 1332
Union City, CA, 94587

SECURITY

We use Paypal for our checkout. You DO NOT need a Paypal account to order from us! This provides the buyer with the maximum protection for credit cards and ordering information. You will enter SSL protection once you begin the order checkout process. Once in SSL, all information is transferred in an encrypted format that protects your information.

Once you are ready to check out click on the view cart button and then click on proceed to checkout button. If you get to a screen that asks you to log on to Paypal to continue ordering, look to the left and there should be a link that says "click here to pay with a credit card". Click that link and you will be able to enter your credit card information. If you encounter any problems ordering, feel free to contact us at sales@googoogaygay.com.

For those who wish to pay by check or money order, just send us an email at sales@googoogaygay.com. Please allow additional time for delivery if paying by check.

PRIVACY POLICY

Goo Goo Gay Gay is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us. We do not share or sell your personal information. The requested information is for the purpose of ordering or mailing list only. We will only call you if we have a question regarding your order; always include contact information when registering.

 
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